Front Office Associate - Luxury Hospitality in Kuta, Bali

Join The Keranjang, a premier hospitality destination in the heart of Kuta, Bali, as a Front Office Associate. This role is your gateway to a dynamic career in luxury hospitality, where you’ll serve as the first point of contact for our esteemed guests. Imagine a daily routine filled with excitement, where you’ll handle check-ins, check-outs, and manage guest reservations with a smile. With a team of passionate professionals, you’ll be part of a vibrant environment that celebrates both tradition and innovation.

At The Keranjang, we’re committed to delivering exceptional service and creating memorable experiences for our guests. As a Front Office Associate, you’ll play a crucial role in ensuring our guests feel welcome and valued from the moment they arrive. This is more than a job; it’s an opportunity to grow, learn, and thrive in a supportive and inspiring workplace.

If you’re ready to embark on a journey of luxury and hospitality, we invite you to apply and become part of our team at The Keranjang.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and courteously.
• Manage guest reservations, including confirmations, modifications, and cancellations.
• Use hotel property management systems (PMS) such as Opera or Cendyn to process reservations and manage guest data.
• Provide excellent customer service, addressing guest inquiries and resolving issues promptly.
• Collaborate with other departments to ensure smooth guest experiences.
• Maintain accurate and up-to-date guest records.
• Assist with front desk operations, including managing room assignments and housekeeping requests.
• Stay informed about hotel policies and procedures to ensure compliance and consistency in service delivery.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role.
• Strong communication and interpersonal skills.
• Familiarity with hotel property management systems (PMS) such as Opera or Cendyn.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Proficiency in English, both spoken and written.
• Ability to work shifts, including weekends and holidays.
• Enthusiasm for luxury hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

Lowongan Terkait