After-Sales Engineer

Join Smartdeer Services Centre as an After-Sales Engineer and play a pivotal role in ensuring customer satisfaction and product reliability. Based in the vibrant regions of Bali, you will provide technical support, troubleshoot issues, and maintain our products to ensure they perform optimally. This is your chance to make a tangible impact on our customers' experience and contribute to the success of our growing company.

At Smartdeer Services Centre, we are committed to innovation and excellence. Our team is dedicated to delivering top-notch service and support to our clients. As an After-Sales Engineer, you will be part of a dynamic environment where your technical expertise and problem-solving skills will be put to the test. We offer a competitive salary and a range of benefits to support your professional and personal growth.

In this role, you will work closely with our sales and support teams to ensure that our products are installed, configured, and maintained according to best practices. You will also be responsible for training end-users and providing them with the necessary resources to maximize the value of our solutions. This is an opportunity to be part of a company that values its employees and invests in their development.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide technical support and troubleshoot issues with our products.
• Maintain and repair installed systems to ensure optimal performance.
• Install, configure, and commission new products according to specifications.
• Conduct regular maintenance checks and updates to prevent downtime.
• Train end-users on the proper use and maintenance of our products.
• Document all technical activities and maintain accurate records.
• Collaborate with the sales and support teams to ensure customer satisfaction.
• Stay updated with the latest industry trends and technological advancements.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in technical support and maintenance.
• Proficient in using technical tools such as ServiceNow, Jira, and Confluence.
• Certified in relevant technical certifications such as ITIL or CompTIA.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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