Frontliner Vision - Customer Experience Specialist (Full-Time)

Join Kasoem Hearing, a leading provider of innovative hearing solutions in Indonesia, as our next Frontliner Vision – a role designed for passionate individuals who thrive in delivering exceptional customer experiences while growing professionally. Located in the heart of Jakarta Raya, you'll be at the forefront of our mission to provide top-notch hearing services to our customers. This role is perfect for those who want to make a tangible impact on customer satisfaction and loyalty.

As a Frontliner Vision, you'll be the first point of contact for our customers, ensuring their needs are met with the highest level of care and expertise. You'll work closely with our team of audiologists and hearing specialists to provide comprehensive hearing solutions, from initial consultations to follow-up care. This role offers a unique opportunity to develop your skills in customer service, technical sales, and product knowledge.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
• Conduct initial hearing assessments and consultations using state-of-the-art audiometric equipment.
• Recommend appropriate hearing solutions based on customer needs and budget.
• Schedule and coordinate appointments with audiologists and hearing specialists.
• Manage customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Promote our products and services through effective communication and demonstration.
• Maintain accurate records of customer interactions and hearing assessments.
• Collaborate with the team to ensure a seamless customer experience throughout their journey with Kasoem Hearing.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Audiology, Psychology, or a related field, or equivalent experience.
• Minimum 2 years of experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Proficiency in using audiometric equipment and hearing aid fitting software.
• Knowledge of local hearing healthcare regulations and industry standards.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both English and Indonesian is a plus.
• Passion for providing exceptional customer experiences and a commitment to continuous learning.

🛠️ Keahlian

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